There is a broad range of artificial grass products that are designed to perform in a variety of ways depending on where you want the turf and what region it will be located in. Lower quality or cheaper material will have less extensive coverage and warranties than better product. When a warranty mentions the words “lifetime”, it’s important to make sure that it is actually lifetime. Warranty details material when artificial grass is being purchased and just because it says “lifetime”, it usually translates to the 15 years of lifetime for artificial turf.
A common issue seen in the artificial grass industry is that after a couple of years the manufacturer or supplier goes out of business. Who do you contact when that is the only number you have on the warranty? A lifetime warranty is only as good as the company you purchase it from. Websites such as synthetic turn council provide research on turf companies and give purchasers information they need to make informed decisions.
Every artificial grass distributor will offer something different for their product. For example, Heavenly Greens offers turf products made in the USA and warranties range from 8 to 15 years. Their extensive line-item warranty covers a variety of problems that can occur such as discoloration, fading, and materials needed. Overseas companies may provide a lifetime warranty, but studies show that the companies often do not hold up to their end of the deal due to expensive freight costs.
The Fine Print
Take time to read the fine print and ask questions about the warranty. To fully understand your coverages, ask questions such as:
- Is it a third-party warranty? If so, why doesn’t the turf company offer their own warranty?
- How will I know when my synthetic turf has reached its end of life?
- What do they do if something is wrong with the turf?
- What is considered normal wear and tear?
- Who is responsible for honoring the warranty?
- Are the materials and installation covered?
- What maintenance is required to be covered?
- What isn’t covered under the warranty?
Warranties are a way to assure the customer that your investment will do its duty. As the purchaser, it’s your job to make sure you understand the warranty and how it works.
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